Privacy Policy

This Privacy Policy explains how Zentredge collects, uses, shares, and protects information in connection with our website, dashboard, software systems, widgets, AI-assisted tools, and related services. This policy is provided for transparency and does not constitute legal advice. Customers should seek independent legal advice for their own compliance obligations.

We may collect account, business, billing, technical, usage, widget, lead, and conversation information depending on the features enabled and how customers configure the service.

We may collect business name, account email, website or domain, contact details, product plan, setup notes, and support communications.

When a business uses our lead capture or quote tools, the system may process visitor names, lead emails, phone numbers if collected, service interests, quote request details, location or service area, and other information submitted by the visitor.

AI Quote Assistant and similar widgets may process chat messages, quote flow answers, conversation history, widget settings, approved domains, and routing information used to deliver the service.

Payments and subscription billing may be processed by Paddle. Zentredge may receive billing status, plan, transaction status, and subscription metadata. Full card details are handled by the payment processor and are not stored by Zentredge.

If dashboard access is enabled, authentication data may be processed through authentication providers such as Clerk, including account identifiers and session-related information.

We may process IP-derived technical information, browser type, device information, usage events, error reports, performance events, approved domain checks, and logs needed for security, debugging, reliability, and improvement.

We use information to provide software services, operate dashboards, route inquiries, deliver emails, process subscriptions, provide support, protect systems, monitor errors, improve reliability, and communicate service-related updates.

We process information to perform customer agreements, operate requested services, support legitimate business operations, protect security, comply with applicable obligations, and respond to user or customer requests.

We do not sell personal data. We may share data with service providers needed to operate the platform, comply with legal obligations, protect rights and security, or complete payment and subscription workflows.

Depending on the features enabled, subprocessors may include Supabase, Clerk, Paddle, Resend or email providers, Sentry, Vercel or hosting/VPS infrastructure, analytics tools, and AI/LLM providers.

AI features may send relevant conversation or quote context to AI/LLM providers to generate responses or summaries. Customers should avoid submitting highly sensitive information unless legally permitted and specifically agreed.

We may use cookies and similar technologies for essential site functionality, authentication, preferences, analytics, performance, payment security, and abuse prevention. More detail is available in the Cookie Policy.

We retain information for as long as needed to provide services, comply with legal or billing needs, resolve disputes, maintain security, and support business records. Retention periods may vary by data type and customer configuration.

We use reasonable technical and organizational measures designed to protect data. No internet-connected service can guarantee absolute security.

Business customers control how the widget appears on their websites and are responsible for informing their own website visitors that the widget may collect lead and conversation data, and for obtaining any required notices or consent.

Information may be processed in countries where Zentredge or its service providers operate. Customers should consider their own regional notice and transfer obligations.

You may contact support@zentredge.com to request access, correction, deletion, or assistance with privacy requests. Some requests may require verification or may be limited by legal, security, or billing record requirements.

Zentredge services are intended for business use and are not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy as our services or legal requirements evolve. Updates will be posted with a revised last updated date.

Privacy questions can be sent to support@zentredge.com or contact@zentredge.com.