Refund Policy

This Refund Policy explains how refund requests are reviewed for Zentredge subscriptions and software services. This policy is provided for transparency and does not constitute legal advice. Customers should seek independent legal advice for their own compliance obligations.

Monthly subscription payments are generally for the billing period purchased. Cancelling a subscription stops future renewals but does not automatically refund previous billing periods.

Customers may request a refund within 14 days of the initial subscription purchase if they are not satisfied. Refunds are reviewed case by case.

Refunds may be denied in cases of abuse, excessive usage, completed custom setup work, violation of terms, repeated refund requests, chargeback misuse, or where substantial service access has already been provided.

Send a request to support@zentredge.com with your account email, business name, product, purchase date, and reason for the request.

Payments and subscription billing may be processed by Paddle. Paddle may appear on your bank or card statement. Approved refunds are processed to the original payment method where possible through Paddle or the relevant payment processor.

Refund review and payment processor timelines can vary. Once approved, the time for funds to appear depends on the processor, bank, and card network.

Please contact support before filing a chargeback so we can review the issue. Fraudulent or abusive chargebacks may result in account restriction or termination.

Cancellation prevents future renewal. Refunds relate to already-paid charges and require review under this policy.

Refund questions can be sent to support@zentredge.com.